tayazone Privacy Policy

1. Introduction

tayazone operates the online gaming platform accessible at tayazone.one, offering Filipino players a wide range of casino games, live dealer tables, sports betting, fishing games, and slot titles. In the course of providing these services, tayazone necessarily collects and processes certain personal information about you. We take this responsibility seriously and are committed to handling your data with transparency, integrity, and care.

This Privacy Policy applies to all personal data collected through the tayazone website, mobile-optimized platform, customer support channels, and any other service operated under the tayazone brand. It applies to all registered players, prospective players who browse the site, and individuals who contact our support team.

Please read this Privacy Policy carefully. If you have questions about how tayazone handles your personal data, you may contact our Data Privacy Officer at the details provided in Section 14.

2. Personal Data We Collect

tayazone collects the following categories of personal data from players and site visitors:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, nationality, government-issued ID number	Account registration, KYC verification, age verification (21+)
Contact Data	Email address, Philippine mobile number, city of residence (e.g., Manila, Cebu, Davao)	Account communication, support, promotional messages (with consent)
Financial Data	GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank, etc.), transaction history	Processing deposits and withdrawals, fraud prevention, AML compliance
Verification Documents	Scanned or photographed government ID (PhilSys, passport, driver's license, SSS/GSIS card), selfie with ID	KYC compliance, identity verification, regulatory obligations
Technical Data	IP address, device type, browser type, operating system, session duration, login timestamps	Platform security, fraud detection, service improvement
Usage Data	Games played, bet amounts, win/loss history, bonus usage, session frequency	Responsible gaming monitoring, personalization, regulatory reporting
Communications Data	Live chat transcripts, support ticket content, email correspondence	Customer support, dispute resolution, quality assurance

tayazone does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data beyond the selfie-with-ID required for KYC purposes.

3. How We Collect Your Data

tayazone collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically when you access the tayazone platform, including through cookies, web beacons, and server logs. See Section 7 for details on our cookie practices.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment confirmation data from GCash, PayMaya, and Philippine banking partners.

4. How We Use Your Personal Data

tayazone uses your personal data for the following purposes:

• Account management: Creating and maintaining your tayazone account, verifying your identity and age (21+ requirement), and managing your account settings and preferences.
• Service delivery: Processing your deposits and withdrawals, crediting bonuses, providing access to games, and delivering customer support.
• Legal and regulatory compliance: Fulfilling our obligations under Philippine gaming regulations, the Data Privacy Act of 2012, and anti-money laundering laws. This includes reporting obligations to PAGCOR and the Anti-Money Laundering Council (AMLC) where required.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, unauthorized account access, and other illegal activity on the tayazone platform.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behavior and administering player protection tools such as deposit limits, cooling-off periods, and self-exclusion.
• Marketing and promotions: Sending you information about tayazone promotions, bonuses, and new game releases — but only where you have provided your consent to receive such communications. You may withdraw this consent at any time through your account settings.
• Platform improvement: Analyzing aggregated usage data to improve the tayazone platform, optimize game performance, and enhance the overall player experience.

5. Legal Basis for Processing

tayazone processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your tayazone account and deliver the services you have requested.
• Legal obligation: Processing required to comply with Philippine law, including gaming regulations, AML obligations, and tax reporting requirements.
• Legitimate interests: Processing necessary for tayazone's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Data Sharing and Disclosure

tayazone does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following circumstances:

• Service providers: We share data with trusted third-party service providers who assist us in operating the tayazone platform, including KYC verification providers, payment processors (GCash, PayMaya, Philippine banks), IT infrastructure providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable Philippine data protection law.
• Regulatory authorities: We may disclose your personal data to PAGCOR, the AMLC, the National Privacy Commission (NPC), or other Philippine government authorities where required by law or in response to a lawful request.
• Fraud prevention: We may share data with fraud prevention agencies and other gaming operators where necessary to detect and prevent fraud, money laundering, or other illegal activity.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of tayazone's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
• With your consent: We may share your data with third parties where you have given your explicit consent to such sharing.

All third parties with whom tayazone shares personal data are required to maintain appropriate technical and organizational security measures and to use your data only for the specified purpose.

7. Cookies and Tracking Technologies

tayazone uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the tayazone website. We use the following types of cookies:

• Strictly necessary cookies: Essential for the tayazone platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game display options to provide a more personalized experience.
• Analytics cookies: Collect aggregated, anonymized data about how players use the tayazone platform, helping us identify areas for improvement. These are only set with your consent.
• Marketing cookies: Used to deliver relevant promotional content about tayazone to you. These are only set with your explicit consent and can be withdrawn at any time.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect the functionality of the tayazone platform.

8. Data Retention

tayazone retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Specific retention periods include:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Support communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for dispute resolution.
• Marketing consent records: Retained until you withdraw your consent, plus a reasonable period thereafter for compliance purposes.

When your personal data is no longer required, tayazone will securely delete or anonymize it in accordance with our data disposal procedures.

9. Data Security

tayazone implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the tayazone platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Access controls ensuring that only authorized tayazone personnel can access personal data, on a need-to-know basis.
• Regular security assessments and penetration testing of the tayazone platform.
• Two-factor authentication (2FA) available for all player accounts.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with the National Privacy Commission's breach notification requirements.

While tayazone takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your tayazone account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by tayazone:

• Right to be informed: The right to know what personal data tayazone collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data tayazone holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your tayazone account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes. You can opt out of marketing communications at any time through your account settings.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe tayazone has not handled your personal data in accordance with the Data Privacy Act of 2012.

To exercise any of these rights, please contact tayazone's Data Privacy Officer using the contact details in Section 14. We will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act.

11. Children and Minors

The tayazone platform is strictly for individuals aged 21 years and above, in accordance with Philippine gaming regulations. tayazone does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account and delete the data in question. If you believe a minor has registered on the tayazone platform, please contact our support team immediately.

12. Third-Party Links

The tayazone platform may contain links to third-party websites or services for informational purposes. tayazone is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to data collected by tayazone through the tayazone platform.

13. Updates to This Privacy Policy

tayazone reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. Material changes will be communicated to registered players via the email address associated with their account and/or through a prominent notice on the tayazone platform at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of the tayazone platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

14. Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tayazone handles your personal data, please contact our Data Privacy Officer:

• Email: [email protected]
• Live Chat: Available 24/7 inside your tayazone account dashboard
• Response Time: We aim to respond to all privacy-related inquiries within 30 days

The email address above is provided for informational purposes only and must be typed manually into your email client. tayazone does not use clickable mailto links.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response. Information about the NPC and how to file a complaint is available on the NPC's official government website.